Help

Have you lost your card?

Within Australia/Overseas, during Business hours (9am-5pm Monday to Friday): Give us a ring on 1300 464 465 and we will organise for your old card to be cancelled, as well as order you your new card. Please note: your new card, for security reasons will have a different number, which will cause issues with any direct debit payments attached to the card. To fix this, simply provide the new card number to your relevant billers.

Within Australia/Overseas, outside of Business hours: To organise for your card to be cancelled, call 1800 648 027 (Toll free) or +61 2 8299 9101 as soon as you can. The card operator will make sure your card is cancelled, so no transactions can go through. Once business hours resume, give us a ring on 1300 464 465 or +61 8 9438 8888 to place an order for your new card. You will also be able to discuss any transactions if you’re worried about fraud. As above, your new card will have a different number, so you will have to update any billers using your card with your new number.

Can’t remember your PIN?

You can simply give us a call on 1300 464 465 Australia wide and toll-free and we can get this sorted for you ASAP. If you’re overseas, give us a ring on +61 2 8299 9101. Its important that you call as soon as you can, so we can take the necessary steps to protect your funds. We are unable to provide new PINs and will need to order a new card + PIN to come your way ASAP.

Can I use my debit card overseas?

Yes, your Goldfields Money debit card can join you on your much deserved holiday! Just give us a heads up on when you are going, so we don’t think your card has been stolen and lock your account. You can send us a message via SecureMail in your internet banking, send an email to info@goldfieldsmoney.com.au or give one of our team a ring on 1300 464 465 and we will make the note.

What if I think there are unauthorised transactions on my card?

Please contact us at your earliest convenience so we can start the investigation for you and block or cancel your card if needed. You can contact us via a SecureMail inside internet banking, email us at info@goldfieldsmoney.com.au or give us a call on 1300 464 465.

How to update your PIN within Australia

To update your PIN, you can visit any atmx ATM. To find your nearest ATM, you can use the ATM locator.

How do I pay a bill on Internet Banking?

Simply log into Internet Banking > select transfer & pay > click BPAY. Fill in the information and make the payment! It's never been easier!

How do I set up a future dated bill payment?

When you go to make a BPAY payment in Internet Banking, you are asked at the bottom to select "when", here select "at a future date" to set up your future dated payment.

How do I set up a recurring bill payment?

When you go to make a regular BPAY payment in Internet Banking, you are asked at the bottom to select "when", here select "recurring" to set up your recurring payment.

How do I create a new biller (Bpay)?

Pop onto your Internet Banking, select manage > contacts > add contacts. Here you can choose to add a contact for either a BPAY transaction or regular transaction. Super easy right?

Discontinuation of cheques

In November 2020, we began phasing out cheques for both business and personal customers, having seen a rapid decline in usage during the previous 24 months.

As of March 2021, we are no longer offering cheques and will no longer support cheque payments from 1 December 2021 onwards. We will continue to accept cheques deposited from other financial institutions until further notice.

Click here to learn more !

What is Apple/Google Pay?

For Apple Pay and Google Pay you may need to enter a PIN for transactions over $100 AUD. Your total daily limit is dependent on your individual account set up.

Is it safe?

Using Apple Pay and Google Pay is actually safer than using your physical card! When you make a purchase, it uses a device-specific number and unique transaction code each time meaning your card number is never stored on your device and card numbers are never shared with merchants! When you make a payment, this digital wallet payment doesn't keep transaction information that can be tied back to you.

Can I add more than one card to Apple/Google Pay?

Yes you can! You can add as many cards as you want! The one you select to sit at the top will be your default card for payments.

How much does Apple/Google Pay cost?

Absolutely nothing! There are no additional fees for using these features.

How do I set up Apple or Google Pay?

Apple and Google pay can easily be set up by following the insturctions found on their website.
Apple Pay Set Up
Google Pay Set Up

What is Visa Secure?

If you have a Goldfields Money Visa Debit Card, Visa Secure (formerly known as Verified by Visa) is a free service that provides increased protection against unauthorised card usage.
When a transaction is performed at a participating retailer, Visa Secure will send a One Time Password (OTP) via SMS to your mobile number to authenticate the purchaser.
Your Goldfields Money Visa Debit Card will automatically be enrolled into Visa Secure. If your mobile number is not held by Goldfields Money, please give us a call on 1300 GO 4 GOLD so we can update your details.

What is Two Factor Authentication?

It's much simpler than it sounds I promise you! Two Factor Authentication is an added security feature we offer to keep your money extra safe! You'll receive a text message containing a code when you transact on internet or mobile banking. Simply enter the code into the app or internet banking to proceed with the transaction. Easy right?

How do I set up Two Factor Authentication?

The mobile number you have on record with us will be automatically set up for you to use for Internet banking. If you wish to use a different number than that on record for 2FA please let us know by calling us on 1300 GO 4 GOLD. We care about you and the security of your money so we want all our customers to have this feature without having to move a finger. Make sure you have provided us with your mobile number by contacting 1300 GO 4 GOLD otherwise you may be restricted in what you can do.

How do I cancel Two Factor Authentication?

So sorry but you can't. We're committed to keeping your hard earned money safe and to do this we need all our customers to have two factor authentication.

Can I cancel a transfer?

Give us a call on 1300 GO 4 GOLD and we'll see what we can do! Depending on the receiving banking institution or the time of day it has been processes we may or may not be able to make changes.

Can I search for a particular transaction?

Of course! Just jump onto internet banking> select accounts then > select transactions. Make sure you select a particular account. Once you do, click the magnifying glass icon and search away!

Can I transfer money overseas?

We do not provide or facilitate overseas transfers, or accept foreign cheques. Funds can be recieved into a Goldfields Money account from overseas by giving the sender the following details:
Swift Code: CUSCAU2SXXX BSB: 806-043
Account Number: (Your account number)
Bank: Goldfields Money
Beneficiary name: (Your name)

How do I create a new payee?

Pop onto your Internet Banking> select manage> contacts > add contacts. Here you can choose to add a contact for either a BPAY transaction or regular transaction. Super easy right?

How do I change my daily transfer limit?

Simply send us a secure mail request through your Internet Banking and we will call you to verify. These limit changes will be temporary and will be reduce back to your standard limits after 48 hours.

How do I make a transfer to an account at another bank?

This works just like making a transfer to someone at the same bank! You can even do this on Mobile Banking! Just log in, select your account, select external, put in the details and you're all good to go! But we're always here to help so if you're having issues just give us a buzz on 1300 GO 4 GOLD

How do I set up a future dated payment?

When you go to make a regular transfer in Internet Banking, you are asked at the bottom to select "when", here select "at a future date" to set up your future dated payment.

How do I set up a recurring payment?

When you go to make a regular transfer in Internet Banking, you are asked at the bottom to select "when", here select "recurring" to set up your recurring payment.

How do I transfer money between my own accounts?

When you go to make a transfer in Internet Banking, directly under the transfer tab It asks whether you want to make an internal or external transfer. Select internal and you can transfer between your own accounts!

Can I search for a particular transaction within my eStatements?

Of course you can! Just make sure you have an email address in Internet Banking by going into Internet Banking> selecting manage > then profile > and entering a valid email address. Once you do this you can then go into accounts > select eStatements > and search for any of your previous statements by typing in the date!

If you're having trouble locating any of your eStatements just give us a call on 1300 GO 4 GOLD.
How to locate particular transaction within your eStatements

How far back can I view my transaction history?

All transactions made prior to the 27th April 2018 wont show on your transaction histories or statements on the new banking services (Internet Banking, Mobile Banking and Business Banking) but they are still available to you. We store all your information for at least 7 years. Just give us a buzz on 1300 GO 4 GOLD and we can get this sorted asap for you!

How long do external transfers take?

Just 24-48 working hours! If it's taking any longer than this just give us a ring on 1300 GO 4 GOLD and we can look into it for you.

I can't find my billers and payees

Oh dear! No worries, just log in to your internet banking> select manage> contacts and they should all be there! If not, just give us a call on 1300 GO 4 GOLD and we can help you find them!

I have deleted a contact, but the payment is still going to this payee/biller

Oh no! Don't stress, just give us a call on 1300 GO 4 GOLD and we can solve this for you!

What will happen if I transfer my money to the incorrect account?

If you made a mistake, contact us immediately to report the incorrect transaction. The sooner the issue is addressed, the better chance of recovering the funds. Generally if the details don't match a real account the money should just bounce back into your account, which could take a few days. If the details do match a real account, we will lodge the request through the applicable channel.

How do I get a transaction receipt?

You can get a transaction receipt when you first make the transaction. When you confirm the transaction, a page will come up that says “Your transaction is complete”, from here there will be a printer icon on the top right corner of the pop-up. If you click this, you can print the transaction receipt. However, we understand that you may not know you need it straight away, therefore, to get one for a previous transaction you can select “Manage”, “Security” then “Session History”. From here you can view all the different sessions that have occurred within that account and print each session as needed. For example, if you made a transaction on the 23 of May 2018, you can select that session and print the transaction that includes the receipt number.

Having trouble viewing your transaction receipt?

You might have your browser permissions set a bit high. Check out this help guide on getting that sorted.

How do I opt into eStatements?

All new customers will be set up to receive eStatements automatically. If you would like to amend your statement preferences and how you receive them feel free to call us on 1300 GO 4 GOLD.

For Existing customers:
How do I opt into eStatements?
This is super easy. You can do it via internet banking by following the steps below:
1. Log on to your Retail or business Internet Banking
2. On the main page you should see a tab called 'eStatements' underneath our logo
3. Select Opt In (you may need to update your email address first) and away you go! From here you will only receive emails to your provided email address with your statements. We will never send the actual statement to your email, only the link when your statement is ready to download via Internet Banking.

Alternatively, you can call us on 1300 GO 4 GOLD and we can set this up for you!

How far back can I download eStatements?

All of your eStatements are stored inside your Internet Banking profile, you can search for them as far back as you like. If you're having any issues locating old eStatements, just give us a ring on 1300 GO 4 GOLD

Withholding Tax

Withholding tax may apply to interest earned on your account(s) unless you’ve provided us with your Tax File Number (TFN) or TFN exemption. You’re not obliged to provide us your TFN or TFN exemption but if you don’t or if you have an overseas home address, we’re required by law to withhold tax.

How do I apply for a loan?

Its easy to apply! Just head over to our website, scroll down just a tad and select "Apply for a loan" and select which product you want. It'll only take about 5 mins to fill out!

Can I make extra payments or repay my loan early?

Yes of course you can! Additional payments can be made through internet banking for all of our loans, just make a transfer to your loan account!
However, if you have a fixed rate home loan with us, you can only make additional payments of up to $10,000 per year.

How often can I make repayments?

You can choose to make repayments either weekly, fortnightly or monthly, this is up to you! We want what's best for you and we want to help make it as easy as possible.

How often will I receive a statement?

You can choose the frequency you receive statements! Sign up through internet banking to receive electronic statements and join us on our journey to becoming digitally savvy!

Am I eligible to apply for a loan with Goldfields Money?

You just need to be over 18, not currently bankrupt or insolvent and either an Australian citizen OR a permanent resident of Australia. However, if you don't fall into one of these categories, just give us a call and we'll have a look at what we can do because we want to help!

What are the interest rates?

Jump onto our website at www.goldfieldsmoney.com/products/loans and look at all our loan rates!

How is interest Calculated?

We calculate our interest daily for all loan products!

Is my property suitable security for a home loan?

Yes yes yes! All residential properties can be used as security as long as they are found suitable by an approved valuer but don't stress, we can arrange this for you!

Can I redraw from my personal loan or home loan account on internet banking?

You can for home loans yay! However, not for personal loans sorry!! Just give us a ring on 1300 GO 4 GOLD if you have any more questions about this!

Is there a fee to redraw online?

Nope! Amazing right?

How do I deposit money into my Goldfields Essentials account?

We will supply you with your BSB and account information once we have opened your account for you. Simply make a transfer into this account and you will be ready to start your Banking journey with us.

How do I withdraw money from my Goldfields Essentials account?

There are many ways you can do this! Our Visa Debit cards work at any ATM! (Use atmx for fee free withdrawls!) You can also withdraw money at any participating AusPost Bank@Post location.

Are there any fees on my account?

Nope! At Goldfields Money we get that you want to use your money for YOU. There are penalty charges associated with various accounts, but as long as you operate your account correctly you won't be charged any silly fees.

Will I earn interest on the Goldfields Essentials account?

No sorry! You can earn interest on any of our savings accounts though! Check out the products section of our website to see what we can offer you!

Can I purchase online with the Goldfields Essentials account?

Well of course! Who are we to stop you from shopping???

Am I eligible to open a Goldfields Essentials account?

Essential accounts are available for individuals over the age of 18 who have access to the internet. You must have a vaild mobile and email address as well.

What is a term deposit?

Basically, it's a better way to save! Term deposit accounts are one option available to investors who want to get more out of their savings. They are a fixed term investment which means that your money is locked away with us to build interest for a certain amount of time! 

You choose how much you want to invest and for how long.

Can I break my term deposit before it matures?

Goldfields Money may in its absolute discretion consider a request from you for the full or part redemption or release of your FTD before its maturity. If Goldfields Money agrees to the request, a penalty interest rate will be payable on your FTD. If the redemption of the investment is within the first 7 calendar days of its term the interest will be reduced to 0%, if the investment is broken after the 7 calendar days the RBA cash rate at the time of initial investment will be applied for the length of the term already served. The minimum redemption amount is $500.

What happens to my term deposit at maturity?

Don't stress, you've got 3 options! You can choose to roll over the entire lot (principle & interest) for another term, take out the interest and roll over the principle only for another term or take it all out to use! We'll let you know when it's about to hit maturity and you can decide what you would like us to do. If you don't let us know we will roll over the lot for you.

Will you let me know before my term deposit matures?

Of course we will! You'll hear from us just before it matures so you can let us know how you would like to go ahead.

What fees are on my Term Deposit?

There aren't any woo!!

Will I be able to view my term deposit through internet banking?

Well of course!

What is the minimum and maximum deposit amount for a term deposit?

For the Stow It term deposit account, the minimum is $5,000 with no maximum! 

What interests rates can I choose from?

We have a range of term deposit options you can choose from to suit your personal needs! Just
Click here to find all our rates listed under the term deposit product.

How will interest be paid?

Interest will be paid on the maturity date of your investment, you can choose to either have the interest invested into your new term deposit or have it paid into your nominated account.

What interest rate will I receive if I rollover my term deposit at maturity?

You will receive the rate advertised on that day for the same term as your previous deposit.

Who can open a term deposit?

Individuals over the age of 18 years are able to open a Stow IT Term Deposit. Business term deposits can be assigned to sole traders, companies, trusts (including Self Managed Super Funds), partnerships and associations.

When will I start receiving interest?

As soon as your term deposit is officially open! Interest is accrued daily so don't wait and get yours now!

How do I register for internet banking?

It's never been easier! Just give us a call on 1300 GO 4 GOLD and we will issue you with a temporary password to get you up and running! Once you log in you will need to create a new and secure password.

How do I log in to my internet banking account?

In the top right-hand corner of this page you'll see a little banking icon and our internet banking login page. Simply log in with your customer number and password! Want access to your money 24/7 on the go, download the Goldfields Money App, available through the App Store on your Apple device or the Play Store on your Andriod device.

Having issues logging in?

Don't stress, just give us a call on 1300 GO 4 GOLD and we'll get you up and running in no time! Have your customer number handy so we can identify you easily.

How do I change my password?

It's never been easier! Just pop onto Internet Banking> select manage> then security and follow the instructions!

I have forgotten my password!

Forgot your password ? Don't worry - it's an easy fix, just call us on 1300 GO 4 GOLD and we will get that sorted.

I'm locked out of my account because I tried the wrong password too many times!

You'll need to call 1300 GO 4 GOLD to have your account unlocked and we'll help you reset your password.

Can I register for Internet Banking if I don’t have an email address?

No, sorry! You'll need an email address in order to register for internet banking. We need an email address for your account security, future communications, and important documents such as eStatements. There are lots of great email services online, find one that suits you and sign up.

How do I update my personal details?

You can do this in Internet Banking! Simply log on> click manage and go to your profile. It's all right there, just waiting to be updated! For security reasons you may be asked to input a SECURECODE that will be sent via text to your mobile number registered on the account.

How do I change my address to an overseas address?

You'll have to give us a ring on 1300 GO 4 GOLD to do this so we can make sure your money stays safe and secure! But don't worry, it doesn't take very long at all!

Which browsers, phones and tablets are best to use with IB?

Our internet banking works across all the latest browsers and devices! Just make sure that your device has been updated. Our current system works with the following browsers at a minimum, Windows 7, Apple iOS 8 & Android version 4.1. (all versions higher than these should work, give us a buzz if you are experiencing any trouble and we'll get you sorted right away.)

Why can't I see all my accounts listed in internet banking?

You should be able to view all your active accounts! Call on 1300 GO 4 GOLD if any account you have is not linked to your Internet banking profile.

Why does my internet banking crash when using the mobile app at the same time?

For your safety and security, the mobile app and internet banking have been set up to not allow multiple logins at once. If you are signed into your mobile app, you cannot be signed in on a Computer or tablet elsewhere, the program will automatically log you out of the later online session.

Where can I find my account interest information?

This one is nice and easy. When you’re logged into internet banking, simply select your chosen account and click “account details”. This will bring up your current rate, as well as your yearly interest paid and received on that account. If you're a TeamZone customer or hold an Essential account, interest isn't paid.

If you're one of our loan customers, please contact our friendly customer service team via email at info@goldfieldsmoney.com.au to receive your interest statements.

How do I log in using a mobile app?

Open the app, enter your username and password and your money is at your fingertips. If you're a newbie, firstly, WELCOME! Secondly, you should have been given a temporary password from us. If not, just give us a buzz on 1300 GO 4 GOLD and we will provide you with one, just be ready with your customer number.

How do I get mobile apps for my android or apple device?

The Goldfields Money App is available for download through the App Store on your Apple device or the Play Store on your Andriod device. Experiencing any issues? Just give us a call on 1300 GO 4 GOLD and we'll give you a hand to trouble shoot you through the techie stuff.

How do I change my password?

Too easy, just give us a ring on 1300 GO 4 GOLD and we will confirm your identity and reset it over the phone.

I'm locked out of my account because I tried the wrong password too many times

You'll need to call 1300 GO 4 GOLD to have your account unlocked and we'll help you reset your password.

How do I set up a pin for quick access?

This is super easy! Just pop onto your mobile banking app> select the menu> select users and > "Change my PIN".

What is a 'Balance Peek' and how do I activate this?

Balance Peek allows you to have a quick look at your account balance so you don't have to log in. You can't transact in 'Balance Peek' making it completely secure and saving you from having to log in everytime you want to see if you have enough for those shoes you want to buy!

How do I change my address to an overseas address?

You'll have to give us a ring on 1300 GO 4 GOLD to do this so we can make sure your money stays safe and secure! But don't worry, it doesn't take very long at all!

Why does my mobile app crash when using Internet banking at the same time?

For your safety and security, the mobile app and internet banking have been set up to not allow multiple logins at once. If you are signed into your mobile app, you cannot be signed in on a Computer or tablet elsewhere, the program will automatically log you out of the later online session.

What is Goldfields Money Business Banking?

Business Banking is designed to help modern businesses perform their financial tasks at a higher level than what Internet Banking allows. This can sometimes get a little complicated, so we’ve prepped an all–inclusive guide for you to help make things simple!
From delegated users, many to sign, batch payments, the authorisation process and ABA files, we’ve got you covered.
Click here for more info!

Having trouble adding your files to your accounts package?

Follow our handy guide to get more info!

Which browser versions are supported?

Our internet banking works across all the latest browsers and devices! Just make sure that your device has been updated. Our current system works with the following browsers at a minimum, Windows 7, Apple iOS 8 & Android version 4.1 and others. Call us on 1300 GO 4 GOLD if you have any problems and we'll get you sorted right away.

Are there specific password requirements?

We want to keep your hard earned money as safe as possible and your password plays an important part in this!
In order to keep your account safe and secure your password must
- Be different from your existing password and not contain your customer number
- Be at least 8 characters long
- Contain at least one lowercase letter (a-z) and one uppercase letter (A-Z)
- Contain at least one number (0-9) and one special character (eg !, *)

How do you register for Business Banking?

Don't stress, just get in contact with us at 1300 GO 4 GOLD and we'll set you up!

Can a delegated user still access internet banking?

Of course! When you log on to business banking as a delegated user you are using the account owners customer number however, when you log onto personal banking you are using your own customer number. If you are an account owner, you should be able to see both your business accounts and personal accounts on the one profile!

Where can I find my account interest information?

This one is nice and easy. When you’re logged into business banking, simply select your chosen account and click “account details”. This will bring up your current rate, as well as your yearly interest paid and received on that account. If you're a TeamZone customer, interest isn't paid.

If you're one of our loan customers, please contact our friendly customer service team via email at info@goldfieldsmoney.com.au to receive your interest statements.

What Is KYC (Know Your Customer)?

As a bank, Goldfields Money is required to identify and verify our customers information. This is to ensure that we are compliant with laws and regulations, including the Australian Anti-Money Laundering and Counter- Terrorism Financing Act. This process allows us to fully identify our customers before providing any banking services.

Is KYC ongoing?

Yes! As a licensed bank, Goldfields Money is required to regularly review and verify that our customer information held is up to date. Our KYC processes may extend to existing customers during the course of their banking relationship.

How do you KYC customers?

We have recently introduced a new method of ID collection using biometric scanning, powered by a third party, APLYiD.

Why have you changed your processes?

In light of recent events, we want to ensure we protect the privacy and data of our customers. APLYiD allows us to collect and verify your ID securely and without you having to send sensitive documents to us.

How does APLYiD work?

Once you have submitted your application, one of our onboarding specialists will review your application and initiate the KYC process. You will receive a text message to your mobile with a link, you will need to click on the link and follow the prompts. You will be asked to input your address, take a photo of your ID and complete a live verification check.

How long does it take to verify my ID using APLYid?

The whole process only takes a couple of minutes however to ensure the process is as smooth as possible, we recommend having one of the following IDs with you and ready to go;
1. Passport
2. Driver’s License
3. Proof of Age Card

What If I don’t have my ID on me?

You will need your ID to complete the verification, however if you do not have it with you at the time you receive the ID SMS, don’t worry as you have 24 hours to complete the verification before the link expires.

If you are concerned you will not have enough time to complete the verification or if the link expires, you are welcome to contact our friendly customer service team who will be able to reissue you with a link.

Is there another method of verifying ID?

If APLYiD is not a suitable option for you, we do accept certified ID. For certified ID to be accepted a ‘Certification Identification Form’ will need to be filled in and signed by the certifier sighting your identification documents.

Considerations to note when getting your ID certified;
- Current and valid identification must be provided to the authorised certified
- If you are using your Driver’s License, you will need to have the front and back certified
- Utility bills may be used to validate your address however the document must be issued within the last 3 months
- Each certified document must be on its own page
- The certifier must clearly write the following ‘I hereby certify that this is a true copy of the original document, which I have sighted’.

Please visit our Contact page if you would like to send us a compliment or feedback about our products or services. We like to share compliments with our employees and feedback helps us improve our relationships with our customers and partners. We value your opinion and thank you for taking the time to share your experience with us.

How to lodge a Complaint

If you have a complaint regarding Goldfields Money, we appreciate the opportunity to investigate the circumstances and take the required steps to achieve resolution of the issues you have raised.

You can always call us on 1300 464 465 (Monday to Friday 7am-5pm AWST) to discuss your complaint.

Alternatively you may prefer to use one of the following methods:

Email: complaints@goldfieldsmoney.com.au
SecureMail: via your Internet Banking

By mail to:
Attn: The Resolutions Officer
Goldfields Money
PO BOX 7030,
Cloisters Square, WA 6850.
Please try to provide as much details as possible about your complaint so that we may assists you accurately and efficiently.

Resolution

We will acknowledge receipt of your complaint within 1 business day. We will treat your complaint fairly and will endeavour to resolve your complaint within 5 business days. If further investigation is necessary it may take longer than 30 calendar days (or 21 days for complaints relating to financial hardship or enforcement), we will ensure to inform you of the delay and will provide updates throughout the process.

Our Goldfields Money complaints policy

Our Goldfields Money complaints policy explains;
• how you may lodge a complaint;
• our key steps for dealing with complaints, including acknowledgement, assessment and investigation;
• response timeframes; and
• details about accessing Australian Financial Complaints Authority (AFCA) where you are unhappy with our resolution.

Click here to view our Complaints Policy!

External Dispute Resolution

If you are not satisfied with the investigation of your complaint and resolution offered, you can have your complaint reviewed by Australian Financial Complaints Authority (AFCA). You can lodge your complaint through the following options:

Phone: 1800 931 678 (Freecall)
Email: info@afca.org.au
Website: www.afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

Other alternatives

Other options may be available to you. You may wish to get legal advice from your community legal centre or Legal Aid.

You can also contact ASIC, the regulator, for information on 1300 300 630 or through ASIC’s website at www.asic.gov.au.

If you have a complaint about the way we manage your personal information, you can make a complaint to the Office of the Australian Information Commissioner (OAIC).

Call: 1300 363 992
Email: enquiries@oaic.gov.au

What happens if you are responsible for the deceased estate of a Goldfields Money customer?

If you become aware that a Goldfields Money customer and account holder has passed away, please contact Goldfields Money at your earliest convenience. If you are responsible for a deceased estate (i.e. an executor or administrator appointed by the court), please let us know so that we can assist you with managing the estate.